Exchange/Refunds/Returns

Returns, Replacement & Refund Policy
For BudsPro & mini

The Mag Company

We want you to love what you ordered. However, to prevent misuse and fraud, The Mag Company follows a strict No Return & No Refund policy, except under specific conditions mentioned below.

By placing an order on our website, you agree to the following terms.

1. Strict No Return / No Refund Policy

We maintain a strict No Return and No Refund policy for most cases.

Refunds will only be applicable if the product is completely non-functional at the time of first unboxing, and the issue is clearly proven in the mandatory unboxing video.

For all other valid issues, only replacements will be provided.

2. Mandatory Unboxing Video Requirement

To qualify for any claim, replacement, or refund, a clear unboxing video is mandatory.

The unboxing video must follow these rules:

  • The video must start before opening the shipping package

  • The unboxing sticker on the box must be visible

  • The product must be opened in front of the camera for the first time

  • The video must be continuous without cuts or edits

  • The box must be opened carefully using a cutter or knife without damaging the packaging

If the box appears tampered with, opened earlier, or improperly opened, the claim will be rejected.

This is the reason we place an Unboxing Security Sticker on every package.

3. Product Activation Check During Unboxing

During the first unboxing video, the product will be checked for basic functionality.

If the product lights blink or power indicators turn on in the unboxing video, it confirms that the product is functioning normally.

In such cases, refund claims may be rejected.

4. Refund Eligibility

Refunds are only applicable in rare cases where:

  • The product is completely not working during the first unboxing video

  • The package was opened for the first time on camera

  • The video is continuous without cuts

  • The box seal and sticker were intact before opening

Refunds will NOT be provided if:

  • The product shows any physical damage

  • The box is opened improperly

  • The product turns on or lights blink during the unboxing video

  • The product damage is caused by customer mishandling or misuse

Refunds are only applicable for internal manufacturing defects, not for external or physical damage.

5. Faulty Product Within 7 Days

If the product develops a functional issue within 7 days of delivery, you must:

  1. Record a clear video explaining the problem

  2. Contact our support team

  3. Ship the product to our office address provided by support

Once the product reaches our warehouse, our technical experts will inspect it.

If the issue is verified as a genuine manufacturing defect, we will provide a replacement unit.

If the issue is found to be caused by customer misuse, damage, or mishandling, the claim will be rejected.

6. Replacement Policy

For most cases, only replacements will be provided instead of refunds.

Replacement is applicable for:

  • Manufacturing defects

  • Faulty units verified by our team

  • Incorrect product received

Replacement requests must be made within 24 hours of delivery for wrong or damaged items.

7. Ordered the Wrong Product (Buds Pro / Buds Pro Mini)

If you accidentally ordered the wrong model (Buds Pro or Buds Pro Mini):

  • The product must be unused and in original condition

  • You must ship it back to our warehouse at your own cost

Once received, we will ship the correct product.

A ₹49 Shipping & Handling fee will be charged for reshipping.

8. Claims That Will Be Rejected

Claims will not be accepted if:

  • No unboxing video is provided

  • The video is edited, cut, or unclear

  • The product shows physical damage

  • The product is used

  • The packaging is tampered or incomplete

  • The claim is raised after the allowed time period

  • Damage is caused by misuse or mishandling

9. Return Shipping Rules

If a return is approved:

  • The customer must ship the product to our warehouse

  • Return shipping costs are borne by the customer

  • Customers must use a trackable courier service

  • We are not responsible for products lost or damaged during return transit

10. Refund Processing (If Applicable)

If a refund is approved:

  • Refunds are processed within 7 business days

  • Online payments are refunded to the original payment method

  • COD orders are refunded via IMPS / Bank Transfer

11. How to Raise a Claim

To raise a claim, contact us within the allowed timeframe.

📧 Email: shopmagcompany@gmail.com
📱 WhatsApp: +91 9582468531

Please include:

  • Order number

  • Product details

  • Unboxing video

  • Video showing the issue clearly

12. Right to Refuse

The Mag Company reserves the right to reject any return, refund, or replacement request if the above conditions are not met.