Exchange/Refunds/Returns

We want you to love what you ordered! But if something’s not quite right, here’s how we’ve got your back.

Received the wrong or faulty item?

If a product is defective, faulty, or incorrect due to manufacturing or shipping issues, a replacement will be provided.
You must contact us within 24 hours of receiving the product.

A clear unboxing video and a video clearly showing the issue are mandatory to raise a claim.

To raise a valid claim, WhatsApp us at +91 9582468531 with your order number, product details, and the required videos.

Note: We do not offer refunds for damaged products. Only replacements will be arranged.

Ordered the wrong phone case?

If you ordered the wrong product, you’ll need to ship it back to our warehouse at your own cost.

Once we receive the item, we’ll ship you the correct case. A ₹49 Shipping & Handling fee will be charged for reshipment.

Don’t like what you ordered?

You can return your item within 7 days of delivery, provided it is unused, in original condition, and with all tags intact.
If the product has been used even for a single day, the return will be rejected.

Here’s what to do:

  • Email us at shopmagcompany@gmail.com within 7 days of receiving the item

  • Mention the reason for return

  • Once approved, you’ll receive the return address

  • Ship the item back and share the tracking details within the same 7-day period

Notes:

  • Return shipping costs are borne by the customer

  • Use a trackable courier service

  • ₹99 will be deducted from the refund amount for handling & shipping charges

  • We are not responsible for returns lost or damaged in transit

Returns won’t be feasible if:

  • Return request is made after 7 days of delivery

  • Product is used, damaged, or missing parts/accessories

  • Return was not requested in advance

  • Product or packaging is incomplete or tampered

  • Product is damaged due to misuse

  • Required videos are not provided while raising the claim

Right to Refuse

We reserve the right to deny any return if the product does not meet the above conditions.

How to Return:

  • Email shopmagcompany@gmail.com with your order number and reason for return

  • Pack the product securely in its original packaging

  • Clearly mention your order number on the package

  • Ship via a trackable courier and share tracking details

  • Once received and inspected, your refund will be processed

Refund Information

  • Refunds are processed within 7 business days after approval

  • Online payments are refunded to the original payment method

  • COD orders are refunded via IMPS (share your preferred details)